Troubleshooting

Quick solutions to common issues, error messages, and technical problems. Get back to discovering in minutes.

Common Errors

Solutions for frequently seen error messages

Connection Issues

Fix data source and API connectivity problems

Performance Issues

Resolve slow searches and timeouts

Data Issues

Handle missing or incorrect data problems

Describe Your Issue

Common searches: Authentication failed No search results Slow performance Export errors

Troubleshooting Guides

Error Resolution

Azure Authentication Errors

Fix common Azure AD authentication issues including token expiration and permission errors.

Easy 5 min read
Connection Issues

Data Source Connection Failures

Troubleshoot and resolve connection issues with Office 365, Exchange, and other data sources.

Medium 10 min read
Performance

Slow Search Performance

Optimize search queries and system configuration for faster results.

Medium 8 min read
Data Issues

Missing or Incomplete Results

Diagnose why searches may not return expected results and how to fix data indexing issues.

Advanced 15 min read
Error Resolution

Export and Download Errors

Fix issues with exporting search results, generating reports, and downloading attachments.

Easy 6 min read
Connection Issues

API Integration Failures

Debug and resolve API connection issues with third-party integrations.

Medium 12 min read

Need Immediate Help?

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Self-Service Diagnostic Tools

Connection Test

Verify your data source connections are working properly

Run Test →

System Health Check

Review your Simply Discover instance health and performance

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Error Log Analyzer

Automatically analyze recent errors and get solutions

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