Troubleshooting

Quick solutions to common issues, error messages, and technical problems. Get back to discovering in minutes.

Troubleshooting Guides

Azure Authentication Errors

Fix common Azure AD authentication issues including token expiration and permission errors.

Data Source Connection Failures

Troubleshoot and resolve connection issues with Office 365, Exchange, and other data sources.

Slow Search Performance

Optimize search queries and system configuration for faster results.

Missing or Incomplete Results

Diagnose why searches may not return expected results and how to fix data indexing issues.

Export and Download Errors

Fix issues with exporting search results, generating reports, and downloading attachments.

API Integration Failures

Debug and resolve API connection issues with third-party integrations.

Need Immediate Help?

If you're experiencing a critical issue that's blocking your work:

Self-Service Diagnostic Tools

Connection Test

Verify your data source connections are working properly

Run Test →

System Health Check

Review your Simply Discover instance health and performance

Check Health →

Error Log Analyzer

Automatically analyze recent errors and get solutions

Analyze Logs →

Can't find what you're looking for?

Our support team is here to help you resolve any issues quickly